Privacy Policy

1. Introduction

First Class Exotics, LLC (“First Class Exotics,” “we,” “us,” or “our”) is a luxury exotic car rental company based in Costa Mesa, California. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our rental services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Information You Provide Directly

When you make a reservation, submit an inquiry, or communicate with us, we may collect:

• Full legal name
• Date of birth and age verification information
• Driver’s license number, state of issuance, and expiration date
• Home address
• Phone number and email address
• Payment card information (processed securely through third-party payment processors)
• Driving record and insurance information
• Vehicle delivery address and special requests

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and time spent on the site
• Referring URLs
• Device identifiers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our website. You may disable cookies in your browser settings; however, some features of the site may not function properly as a result.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm rental reservations and payments
• Verify your identity, driving eligibility, and insurance status
• Communicate with you about your reservation, requests, or inquiries
• Deliver vehicles to your requested location
• Send booking confirmations, reminders, and post-rental follow-ups
• Comply with legal obligations, including California DMV and insurance requirements
• Investigate accidents, damage claims, or disputes
• Improve our website, services, and customer experience
• Send promotional communications if you have opted in (you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties only as described below:

• Payment Processors: To securely process deposits, rental payments, and security holds.
• Insurance Providers: To verify coverage, process claims, or as required by our fleet insurance policies.
• Background and DMV Verification Services: To confirm driving eligibility as required for rental qualification.
• Service Providers: Hosting, email, analytics, and customer communication platforms that operate on our behalf under confidentiality agreements.
• Law Enforcement or Legal Process: When required by law, court order, or to protect the rights, safety, or property of First Class Exotics or others.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal and regulatory obligations, resolve disputes, and enforce our agreements. Rental records, including driver’s license copies and signed agreements, are typically retained for a minimum of four (4) years in accordance with California business records requirements.

6. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., information required to complete a transaction or comply with a legal obligation).
• Right to Correct: You may request correction of inaccurate personal information we hold about you.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny services, charge different prices, or provide a different level of service as a result of your rights request.
• Right to Opt-Out of Sale: We do not sell personal information to third parties.

To exercise any of these rights, please contact us at ali@firstclassexotics.com or call (949) 294-5958. We will respond to verifiable requests within 45 days as required by California law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment card data is processed through PCI-compliant third-party processors and is not stored on our systems. While we take data security seriously, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Instagram, Facebook, and TikTok. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 25. We do not knowingly collect personal information from minors. Our rental qualification requirements mandate that all renters be at least 25 years of age with a valid driver’s license.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will post the revised policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• First Class Exotics, LLC
• 2060 Placentia Ave, Suite A4, Costa Mesa, CA 92627
• Phone: (949) 294-5958
• Email: ali@firstclassexotics.com